General Terms and Conditions for Renting Planica Apartments

1. Booking

All bookings must be accompanied by a 30% deposit of the total rental price.

Payment must reach us within 14 working days of the booking information being sent. After thisdeadline, the booking option will automatically be cancelled.

Accepted payment methods are : cheque, credit card and bank transfer.

The booking becomes definitive once the deposit has been received and written confirmation has beensent by us.

2. Price

The rental price includes :

- Apartment rental
- Water
- Electricity
- Heating
- Television
- Access to the spa pool area.

The remaining balance of the rental, any optional services and the tourist tax imposed by the localauthority will be charged together at the end of the stay.

Accepted payment methods are : cheque, cash, credit card and bank transfer.

3. Changes and Cancellation

Deposits are non-refundable in the event of cancellation.

Any cancellation, regardless of the reason, must be notified to us by registered letter with acknowledgement of receipt. The date on which we receive the letter will determine the applicable cancellation charge:

- 30 to 16 days before arrival : 50% of the rental price
- 15 to 8 days before arrival : 75% of the rental price
- 7 days or less before arrival : 100% of the rental price.

These cancellation charges will not apply if the apartment can be re-let for the cancelled period.

If the length of the stay is reduced, regardless of the reason, no refund will be made for the unused portionof the rental period.

The residence cannot be held responsible for personal, financial or weather-related circumstances thatmay result in the cancellation or modification of a stay.

4. Arrival and Departure

The apartments are available from Saturday at 4:00 p.m. until the following Saturday at 9:00 a.m.

If you expect to arrive after 8:00 p.m., you must inform the residence by telephone in advance so that an appointment can be arranged for the handover of the keys.

The tenant agrees to take possession of the apartment on the scheduled arrival date.

5. Security Deposit

A security deposit of between €500 and €1,000 per apartment must be provided when the keys are handed over, including by means of a credit card pre-authorisation.

The security deposit will be returned within a maximum of 10 days following the tenant's departure, subject to any deductions required for :

- Replacement of missing or damaged items
- Repairs required in the apartment or common areas
- Cleaning costs if the apartment is not left in an acceptable state of cleanliness.

6. Inventory and Cleanliness

Any complaint concerning the cleanliness or condition of the apartment must be reported within 24 hours of arrival.

After this period, the condition of the apartment will be deemed to have been accepted without reservation.

The tenant must report any breakage, loss or damage occurring during the stay.

No furniture, objects or equipment may be moved from one apartment to another.

The tenant may be required to reimburse :

- The cost of missing or damaged items
- The cost of restoring the premises
- Any necessary cleaning costs, including cleaning of walls, ceilings, paintwork, windows and doors, sanitary equipment or household appliances.

The residence accepts no responsibility for theft or loss of personal belongings.

7. Occupancy of the Apartments

The apartments are intended exclusively for holiday accommodation and residential use.

The rental is granted for a specified number of occupants, which may not be exceeded under any circumstances.

Any child over the age of 2 years is considered a full occupant.

Children remain under the responsibility and supervision of their parents or another responsible adult of legal age throughout their stay.

8. Pets

Pets are welcome for an additional charge of €60 per stay per animal, with a maximum of two animals per apartment, provided that they are not left alone in the apartment.

9. House Rules

The spa pool area is strictly reserved for residents staying at the property. Guests or visitors who are not staying at the residence are not permitted.

Opening hours may occasionally be changed for technical reasons.

We reserve the right to introduce time slots and/or exclude anyone from the pool area who fails to comply with the pool rules or disturbs the peace and comfort of other users.

Everyone's silence ensures everyone's peace and quiet. Please respect your neighbours' holidays as you would like yours to be respected.

In particular, please do not allow children to run around the apartment or play with the lift.

Quiet hours are strictly observed between 10:00 p.m. and 8:00 a.m.

10. Special Conditions

The general description and photographs of the apartments are provided for information purposes only. Photographs are not contractual.

The residence cannot be held responsible for any malfunction or interruption of television or Internet services, as these services are provided by external service providers.

11. Liability

Please note that holiday apartment rentals within a residence are not subject to the same liability rules as hotels.

Consequently, we cannot be held responsible for the loss, theft or damage of personal belongings to tenants within the residence, whether in the apartments, car parks or communal areas.

We also accept no responsibility for personal belongings left behind in the apartment after the tenant has vacated the premises.